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Enterprise AI & Automation

Agentic workflows. Accountable decisions.

For COO, CFO and operations leaders. Connect authorized information to useful drafts, explicit checks and a named human decision. Agentic means task scoped software, not an outsourced sales agency.

Enterprise AI / Agentic workflows

From documents to decisions.
With people in control.

Invoice exceptions, industrial inquiries and source linked research. Software can prepare the next step. An accountable person approves the consequential action.

Explore agentic workflows
  1. 01

    Authorized intake

    Approved documents and a recorded source.

  2. 02

    Checks and exceptions

    Deterministic comparisons, uncertainty and abstention.

  3. 03

    Human approval

    A named reviewer before any system action.

  4. 04

    Draft output and audit

    Reviewable writeback with a traceable decision.

The patterns below describe feasibility and delivery design. They are not claims of deployed customer systems, connected integrations or measured results.

Five operating patterns

A clear owner at every consequential step.

01 / Finance and operations

Documents to decisions

  1. Intake
  2. Extraction
  3. Deterministic checks
  4. Exceptions
  5. Human approval
  6. Audit log
  7. Draft writeback

Read authorized invoices and purchase orders. Compare two way invoice and order records, or three way records including receipt evidence. Keep uncertain fields and mismatches in a review queue.

Decision gate: A named finance approver resolves exceptions and approves the draft ERP output. No autonomous payment, posting or change to vendor bank details.

Evaluate: Field accuracy, missed exceptions, false positives, approval latency and audit completeness.

02 / Commercial operations

Inquiry to opportunity

  1. Authorized intake
  2. Dedupe
  3. Evidence
  4. Assigned owner
  5. Reviewed reply
  6. CRM

Capture the inquiry source and requirement, detect duplicate records and identify missing information. Assign an accountable owner before preparing a reply or CRM draft.

Decision gate: Technical and commercial reviewers approve specifications, quotations and external replies. No unsolicited outreach or unsupported customer commitment.

Evaluate: Source capture, duplicate detection, requirement completeness, review time and owner coverage.

03 / Strategy and market development

Research to action

  1. Approved sources
  2. Evidence map
  3. Uncertainty
  4. Proposal draft
  5. Human decision

Connect market intelligence to retrievable source passages. Separate observed evidence from inference and prepare a prospect proposal only from authorized information.

Decision gate: A reviewer checks provenance, relevance and permission before a proposal is acted on. Campaign volume is not evidence of customer demand.

Evaluate: Source coverage, evidence freshness, unsupported statements, reviewer disagreement and abstention.

04 / Customer operations

Customer & WhatsApp

  1. Consented inbound
  2. Triage
  3. Draft response
  4. Human escalation
  5. Logged outcome

Conceptual pattern only. Inbound triage and escalation would require an authorized official WhatsApp Business integration, appropriate consent, access rights and approved message handling.

Decision gate: No ready or connected WhatsApp service is claimed. Human approval, platform permissions and logging precede any implementation; no automated unsolicited messaging.

Evaluate: Consent coverage, correct escalation, review effort, response quality and log completeness.

05 / Portfolio and investment operations

Private capital operations

  1. Permissioned documents
  2. KPI provenance
  3. Sensitivity checks
  4. Reviewer
  5. Decision record

Trace operational KPIs to approved documents and definitions. Keep entity permissions, data locality and restricted information boundaries explicit.

Decision gate: The accountable owner verifies calculations and source context. No autonomous investment decision, cross entity data disclosure or inferred access permission.

Evaluate: KPI traceability, access control tests, calculation accuracy, source completeness and review latency.

Architecture and evaluation

Test the controls, not just the output.

Start with an authorized source boundary and a versioned evaluation set. Compare against a human baseline. Agree thresholds with the operating owner before a pilot, not after a persuasive demonstration.

  • Separate retrieval, extraction, deterministic checks and model suggestions.
  • Require source references and route ambiguity to abstention or human review.
  • Test missed exceptions as well as false positives, across representative and adversarial inputs.
  • Measure review effort and approval latency alongside field accuracy.
  • Verify permissions, data locality, audit completeness and rejected access attempts.
  • Log reviewer decisions, versions and overrides. Define rollback and a stop path.

Commercial entry

Scope first. Evaluate next. Implement when justified.

Workflow assessment

Map the actual process, systems, ownership, permissions and baseline. Output: a bounded requirement and decision criteria.

Synthetic evaluation

Build a representative nonconfidential test set and exception taxonomy. Output: reviewable evidence, limitations and a pilot decision.

Bounded implementation

Connect approved systems only after technical and data authorization. Output: monitored operation, human review and an agreed handover.

Questions

What remains with people?

Not in these proposed patterns. A named approver controls consequential external communications and writeback. Any future automation needs separately agreed authorization and tested controls.

Read the agent approval evaluation method →

Which decision needs a better workflow?

Start with authorized information, a clear owner and the exceptions that deserve human attention.

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